(the “Application”) on a mobile device that was created by St. Jude Children’s Research Hospital. The
Application includes access to COVID19-related daily symptom tracking and participation in enhanced campus
What information does the Application collect?
1. Information you provide us
The Application obtains information you provide when you download and register the Application, as well
as when you use it. Registration is mandatory to be able to use the Application. When you register with us and
use the Application, you generally provide: (a) your email address, password and other registration information;
and; (b) information you enter into our system when using the Application. We may also use the registration
information you provide us to contact your from time to time to provide you with important information and
2. Information collected automatically
When you use the Application, we may automatically receive certain information about
the device you use to access the Application. This information may include, but is not limited to, mobile device
identifier, IP address, operating system, version and internet service provider whether and when you update the
Application; and usage data, such as the date and time you used the Application, what portions of the Application
you used, and what type of content you accessed or downloaded.
Does the Application collect precise real time location information of the device?
No. This Application does not collect information about the location of your mobile device
How does the Application use my information?
We or our service providers use the information we collect for a variety of purposes, including:
Contact you from time to time to provide you with required notices, Application
updates, and other important information related to your use of the Application;
Provide, manage, and improve the Application and St. Jude’s services;
Secure the Application, services, and facilities;
Understand and resolve technical issues in the Application, such as crashes and bugs;
Comply with any procedures, laws, or regulations that apply to us;
Establish, exercise, and defend our legal rights;
Do third parties see and/or have access to information collected by the
We may disclose your information: as required by law, such as to comply with a subpoena, or similar
legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your
safety or the safety of others, to investigate fraud, or to respond to a government request; to our trusted
services providers who work on our behalf (but only if they agree not to use your information for any purpose
other than helping us and if they have agreed to adhere to the rules set out in this policy).
Can I stop the Application from collecting my information?
Yes. You can stop all collection of information by the Application easily by uninstalling the Application.
You can use the standard uninstall processes that are available as part of your mobile device.
Will we keep and store my information?
We will keep your information for as long as necessary to complete the purpose for which you provided the
information, to allow us to analyze and verify the information. If you’d like us to delete your information,
please contact us at SupportSJPASS@stjude.org
. We will respond
within a reasonable time. Please note that some of your information is required in order for the Application
to work properly, and that we may be required to retain certain information by law.
What will you do to protect the security of my information from hackers and other threats?
We are concerned about protecting the confidentiality of your information. We provide physical, electronic,
and procedural safeguards to protect information we process and maintain. For example, we limit access to this
information to authorized employees and contractors who need to know that information in order to operate,
develop or improve the Application. Although we try to provide reasonable security for information we process
and maintain, no method of transmission or storage is absolutely secure. We cannot guarantee the security of
information transmitted to, through, or on the Application.
Will you change this policy?
We may update this policy from time to time as we think appropriate. We will notify you of any changes to
this policy by posting the new policy here https://sjpass.stjude.org/privacy
You should consult this website regularly for any changes.
What does my consent mean?
You are consenting to our use of your information as set out in this policy. We process your information in
several ways, including, but not limited to, collecting, storing, deleting, using, combining and disclosing it,
all of which will take place in the United States, where data protection and privacy regulations may not offer
the same level of protection as in other parts of the world. By using the Application and providing information
to us, you consent to such transfer to, and processing in, the US, which may not offer a level of protection
equivalent to that required in other countries, and to the processing of that information as described in this
How do I contact you?
If you have any questions regarding privacy while using the Application, or have questions about our
practices or your information, please contact us via email at SupportSJPASS@stjude.org
AS A USER OF OUR ST. JUDE APPLICATION (THE “APPLICATION”), YOU UNDERSTAND THAT THIS APPLICATION IS NOT
AVAILABLE TO THE GENERAL PUBLIC. St. Jude Children’s Research Hospital (“St. Jude”), gives you non-transferable,
non-exclusive permission to (i) install the Application on your personal device and use the Application
You agree that the Application has not been approved or reviewed by the U.S. Food and Drug Administration
or by any other U.S. or ex-U.S. agency. The Application is not a substitute for professional medical advice,
diagnosis or treatment.
ST. JUDE WILL HAVE NO LIABILITY TO ANY EMPLOYEE OR ANY OTHER PERSON WITH REGARD TO THE USE OF THE
APPLICATION. ST. JUDE ASSUMES NO LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, SUITABILITY,
OR USEFULNESS OF THE APPLICATION OR RELATED INFORMATION, OR DEFECTIVE OR DAMAGED DEVICES ON WHICH THE APPLICATION
IS INSTALLED OR OPERATED. ANY LIABILITY ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF THIS APPLICATION IS HEREBY
DISCLAIMED. THE APPLICATION, AND ALL RELATED INFORMATION, IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY EXPRESSED
OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
You agree to treat the Application as proprietary and confidential information of St. Jude, whether or not
the Application, or any portion thereof, are copyrighted. You agree to safeguard the Application to the same extent
and in the same manner that you safeguard your own confidential information, but in no less than a reasonable manner.