About St. Jude PASS

St. Jude Children's Research Hospital is committed to keeping our campus safe. SJ PASS is part of our overarching COMPASS program and provides a convenient way to complete daily symptom screenings for our patients, families, visitors, volunteers, contractors and employees. SJ PASS informs you when you have been selected for nasal swab testing and provides access to campus buildings.
St. Jude PASS FAQs

How do I sign-in to the app?
St. Jude
The St. Jude PASS app uses your St. Jude network credentials.
ALSAC
The St. Jude PASS app uses your ALSAC network credentials.
How do I update my password?
St. Jude
The St. Jude PASS app uses your St. Jude network credentials. To update your password, you can use MyID.stjude.org. Please note this will change your network password.
ALSAC
The St. Jude PASS app uses your ALSAC network credentials. To update your password, you can use alsac.okta.com. Please note this will change your network password.
What should I do if I need to update the questions or answers used to receive the registration code?
St. Jude
The St. Jude PASS app uses multi-factor authentication. Visit MyID.stjude.org to establish your preferences for the delivery of the multi-factor authentication and to enter answers to knowledge-based questions that can be used for verification.
ALSAC
N/A
What do I do if I can't remember my 6-digit passcode?
After five unsuccessful attempts, the St. Jude PASS app will return you to the sign in page. From there, you will be able to sign back in to the app using your network username and password. During the sign in process, you will be prompted to reset your 6-digit passcode. If your phone has biometric capabilities, the passcode will not be necessary.
Who do I contact if I have an issue with the St. Jude PASS app?
St. Jude
Please contact IS Service Desk at (901) 595-2000 Monday through Friday from 7:00 AM to 6:00 PM Central Time. You can also email supportSJPASS@stjude.org.
ALSAC
Please contact ALSAC Help Desk at (901) 578-2222 Monday through Friday from 7:00 AM to 6:00 PM Central Time. You can also email support@stjude.org.
Where can I view the Data Use and Privacy Policy?
The Data Use and Privacy Policy governs your use of the St. Jude PASS app (the "Application") created by St. Jude Children's Research Hospital. The policy can be viewed by clicking on Data Use and Privacy Policy.